Terms and Conditions

2.1 Booking Confirmation: All service bookings are subject to confirmation by East Vaal Motors. We reserve the right to reschedule appointments due to unforeseen circumstances.

2.2 Cancellation Policy: Cancellations must be made at least 24 hours before your scheduled appointment. Late cancellations may incur a cancellation fee.

2.3 No-Show Policy: Failure to attend a scheduled appointment without prior notice may result in a no-show fee and may affect future booking privileges.

3.1 Service Quality: We commit to providing professional automotive services using certified technicians and quality parts where applicable.

3.2 Service Warranty: All work performed is covered by our 12-month warranty, subject to normal wear and tear and proper vehicle maintenance.

3.3 Vehicle Safety: We reserve the right to refuse service if a vehicle is deemed unsafe or if required repairs exceed the scope of the original booking.

4.1 Pricing: All prices are quoted in South African Rand (ZAR) and are subject to change without prior notice. Final pricing will be confirmed upon service completion.

4.2 Payment Methods: We accept cash, card payments, and electronic transfers. Payment is due upon completion of services.

4.3 Additional Charges: Additional parts or services not included in the original quote will be communicated and require customer approval before proceeding.

5.1 Collection Time: Vehicles must be collected within 24 hours of service completion notification. Storage fees may apply for vehicles left longer.

5.2 Vehicle Security: While we take all reasonable precautions, East Vaal Motors is not responsible for personal items left in vehicles during service.

5.3 Abandoned Vehicles: Vehicles not collected within 30 days may be considered abandoned and subject to legal disposal procedures.

6.1 Service Liability: Our liability is limited to the cost of the service provided. We are not liable for consequential damages or loss of use.

6.2 Customer Insurance: Customers are responsible for ensuring their vehicles are adequately insured during service periods.

6.3 Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control.

7.1 Data Collection: We collect and process personal data in accordance with our Privacy Policy and applicable data protection laws.

7.2 Data Usage: Customer information is used solely for service provision, communication, and business operations.

7.3 Data Security: We implement appropriate security measures to protect customer data from unauthorized access or disclosure.

8.1 Complaint Procedure: Complaints should be submitted in writing within 30 days of service completion. We will respond within 5 business days.

8.2 Dispute Resolution: We aim to resolve all disputes amicably. If resolution cannot be reached, disputes may be referred to appropriate consumer protection authorities.

For questions about these terms and conditions, please contact us: